Frequently Asked Questions
Can I pay with TWINT?
Yes, we now accept TWINT for a fast and easy checkout.
Is the packaging gift-ready?
Yes, each piece comes in handmade packaging that’s ready to be gifted.
What material do you use?
Each piece is carefully made by hand using either silver-plated copper wire or lightweight aluminum wire, depending on the design. Ear hooks are typically silver-plated copper, but can also be upgraded to 925 sterling silver for an additional CHF 6. Ear studs are made from stainless steel.
How long does shipping take?
Orders are typically processed within 1–2 business days and delivered within 3–5 business days.
How should I care for my jewelry?
For silver-plated copper, avoid moisture, perfumes, and creams, and store your jewelry in a dry place out of direct sunlight. Sterling silver 925 pieces can be gently polished with a silver cleaning cloth.
Is the jewelry nickel-free?
Yes, the standard ear hooks are nickel-free, according to the supplier. For especially sensitive ears, we offer options made of 925 sterling silver.
How do I use a coupon code?
You can enter your coupon code in the cart or during checkout. The discount will be applied automatically.
What are the shipping costs?
Shipping within Switzerland is free for orders over CHF 50. For orders below that amount, a small shipping fee of CHF 2.50 will apply.
Do you ship internationally?
At the moment, shipping is only available within Switzerland.
Still have questions?
Feel free to get in touch via the contact form or by email at info@veea.shop.